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Light’s Creations: Terms of Service

General Refund Guidelines

Refunds are available as the sole discretion of LightDarkness, subject to a maximum refund of 50% of the total product price. All refund requests must be accompanied by a legitimate reason.

Exceptions and Specific Cases

While the general rule is a maximum of 50% refund, certain exceptions and conditions apply:

1. Delays: If LightDarkness exceeds the agreed-upon deadline for the delivery of the product, a 5% refund may be applied for each day of delay, up to a maximum of 50%.
2. Missing Functions: If the Discord bot created by Light's Creations is found lacking a specific function that LightDarkness either cannot or refuses to implement, a refund of 10% per missing function may be provided, up to a maximum of 50%. However, if the client determines that the Discord bot is unacceptable without the missing function, a full 100% refund will be granted, and no product will be delivered. This approach ensures alignment with client expectations and the capabilities of LightDarkness

Conduct and Communication

Maintaining a respectful and professional demeanor is fundamental when requesting a refund from Light's Creations. Should a client exhibit any rude or disrespectful behavior, LightDarkness retains the discretion to refuse any refund outright. However, if the product is found to be more than 90% incomplete, LightDarkness will provide a full 100% refund. This policy underscores our commitment to fairness and integrity in our business dealings.

Conclusion

This policy outlines the terms under which refunds may be requested and granted by LightDarkness. Adherence to these guidelines ensures fairness and transparency in the relationship between LightDarkness and the client.

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